{DELAY} FEDERAL MATCH/NO MATCH

Incident Report for Data

Resolved

This incident has been resolved.
Posted May 17, 2025 - 05:32 CST

Identified

On May 12, 2025, PACER, the primary source for federal records, implemented changes to their website that caused login issues with their portal. While PACER made updates to restore access the same day, those changes inadvertently disrupted our automation processes for the Federal Match/No Match product. Our team is actively working to restore full automation capabilities and complete all pending orders affected by this disruption. In the meantime, please expect delays on Federal Match/No Match orders until our automation has been fully updated.
Posted May 16, 2025 - 08:19 CST